Mindful Bartending: The Character of Others

by Gaz Regan · Sunday, April 19th, 2015 · CitC, Mindful Bartending

“You can easily judge the character of others by how they treat those who can do nothing for them or to them.” forbes 2Malcolm Forbes, Publisher of Forbes Magazine.

The Character of Others

Excerpted from The Cocktails in the Country Bartender Manual, 2015
by gaz regan

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Most bartenders can relate to Forbes’ quote here.  We’re used to being treated really well by most of our guests, while there are always a few folk who treat bartenders, and others in the service industry, badly, and I agree with Forbes when he says that this sort of behavior can tell us much about a person’s character.

But this isn’t really the point when it comes to Mindful Bartending.

If someone treats you badly, then that’s their problem.  Not yours.

What’s important in these situations is how you, as a bartender, treats the offensive guest.

Although you obviously can’t afford to lose face in front of other guests, thus risking losing control of the bar.

As far as is humanly possible, though, here’s what I suggest you do when confronted with this kind of situation:

Treat discourteous guests in exactly the same way as you treat your very favorite customer. 

It’s the only way to roll.

If you do this–and let’s face it, it’s worth giving it a shot–you’ll likely notice a couple of things:

1. The guest will be completely disarmed.  S/he or she is not used to being treated nicely.

2. The guest’s reaction will make you smile.

The alternative, of course, is to get upset, threat the guest badly, and make it possible for the situation to escalate.

The choice is yours.

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