Cocktails in the Country: “An Eye-Opening Experience”

by Gaz Regan · Friday, April 27th, 2018 · CitC 2017, CitC Testimonials

“Attending the Cocktails in the Country program was an eye-opening experience. It has allowed me to reflect on myself not only as a bartender but, as a person.

“It is easy to get caught up in a busy shift and schedule and allow it to hinder the customer service you provide to a guest. As Gary told stories about his experiences, I sat and tried to think of past instances where I could have applied a different approach to a difficult situation. I was able to identify my strengths and weakness by either related to how he handled a situation or by thinking, ‘I should try that.’

“When I returned back home, I was more conscious of my actions and attitude towards guest. I made it a point to make more eye contact and personalize my guest experiences to the best of my abilities.

“I have noticed that guest have been more appreciative for their service, and I have been given verbal compliments about how enjoyable I have made their experience.

“It was a pleasant surprise to notice how people will actually take the time to say thank you or give your positive feedback. It is rewarding to have a relationship like that with your customers.”

Jessica Torres, 320 Main, Seal Beach, CA

For more Information about Cocktails in the Country, Click HERE

For an Application to Attend Cocktails in the Country, write to

gazregan@gmail.com

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